Terms of use
Terms of Use, which the consumer is asked to accept in the context of distance transactions (indicative: Law 2251/1994 on Consumer Protection, as amended and in force).
This website named FINESSE.COM.GR has been created by the company with the following information: NTISIOU KONSTANTINA, VAT number: EL107432970, Business address: Argyroupoleos 7, Skydra Contact email: info@finesse.com.gr, LOAD: 24085547000, DOU: Edessa for remote online orders and interactive communication between visitors and the company.
The user who visits the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them, both in the context of the contract drawn up by accepting them, and in the context of his general obligation to comply with the law.
Make sure you agree with the following terms and conditions because your further use and browsing of the above website www.FINESSE.COM.GR implies your express and unconditional consent and agreement with them.
The customer reserves the right to return the products purchased, in accordance with the Consumer Protection Act, without justification, within fourteen (14) calendar days from the date of receipt of the products.
- Terms
www.FINESSE.COM.GR reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through its online store, in accordance with its needs and business ethics. www.FINESSE.COM.GR undertakes the obligation to inform users of any modifications as well as any change, through the website of this online store.
- Information & Products
www.FINESSE.COM.GR is committed to the quality, completeness and validity of the information listed on its website, both in terms of the exact information displayed and the services provided by its online store, under the reservation of any technical or typographical errors, which cannot be foreseen or have occurred unintentionally or interruptions in the operation of the website due to force majeure.
- Limitation of Liability
a) www.FINESSE.COM.GR is not responsible towards customers / users for damages that may arise from the execution or non-execution of their order (except for the cases of paragraph 8. “Withdrawal / Return – Replacement of Products”).
b) It also reserves the right to deliver the goods in cases of force majeure. The online store cannot provide any guarantee for the availability of the products, but guarantees the timely information of the final consumers about their unavailability.
c) The online store www.FINESSE.COM.GR provides the content (e.g. information, names, photos, illustrations, etc.), the products and services available through the website “exactly as they have”.
d) Under no circumstances shall the company’s online store bear responsibility for any legal or civil and/or criminal claims nor for any damage (positive, special or cumulative which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits , data, lost profits, monetary satisfaction, etc.) from website visitors or third parties for a reason related to the operation or non-operation and / or use of the website and / or inability to provide services and / and of information made available by him and/or by any unauthorized third-party interventions in products and/or services and/or information made available through him.
- Intellectual property rights
a) This website is the official online store of the company FINESSE LINGERIE All the content of the website, including images, graphics, photos, designs, texts, services and products provided are the intellectual property of the company and are protected according to the relevant provisions of Greek law, of European law and international conventions.
b) Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public about the real provider of the content of the website is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of www.FINESSE.COM.GR or any other legal owner of the above intellectual property rights.
c) The names, images, logos and distinguishing features that represent the company FINESSE LINGERIE and / or its online store www.FINESSE.COM.GR and / or third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive features of FINESSE LINGERIE or of www.FINESSE.COM.GR or of the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property. In any case, their appearance and display on the website www.FINESSE.COM.GR and in the online store of FINESSE LINGERIE should in no way be taken as a transfer or assignment of a license or right to use them.
- User responsibility
a) The users of the website www.FINESSE.COM.GR accept that they will not use the company’s online store to send, publish, send by e-mail or transmit in other ways any content that is illegal, harmful, threatening, offensive, annoying , libelous, defamatory, vulgar, obscene, libelous, violates another’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be broadcast according to the law or contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of working relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of a third party, contains software viruses or any other codes, files or programs, which are designed with the purpose of interrupting, causing damage, destroying or impairing the operation of any computer software or hardware, intentionally or unintentionally violates the current Greek and Community legislation and its provisions, may harass third parties in any way and any content used to collect or store personal data about other users.
- Security
www.FINESSE.COM.GR recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of the company’s Online Store is achieved by the other methods:
a) Customer Identification
The codes used for your identification are two: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them, they provide you with absolute security access to your personal information.
You are given the opportunity to change your Personal Secret Security Code (password) as often as you wish. The only one who has access to your information is you through the above codes and you are solely responsible for maintaining its secrecy and hiding it from third parties. In the event of its loss or leakage, you should notify us immediately, otherwise the FINESSE LINGERIE online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable passwords (eg date of birth).
b) Confidentiality of Transactions
Privacy is taken for granted. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member to www.FINESSE.COM.GR is confidential and www.FINESSE.COM.GR has taken all the necessary measures so that it is used only to the extent deemed necessary in the context of services provided. Some of the measures taken are the following:
• Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
• www.FINESSE.COM.GR does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or a decision of another public authority.
• In the event that www.FINESSE.COM.GR uses third parties to support its systems, it ensures privacy.
• You can request any information held about you and its correction if you can demonstrate an error.
• For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to third parties.
• You will receive informational catalogs and printed material only if you wish and declare it during your registration as a member.
In any case, the online store of www.FINESSE.COM.GR in no way discloses or makes public your personal data and the information you entrust to us. The personal data that you make available to us by registering as a member is used exclusively for the execution of your transactions. All information is encrypted and stored with absolute security.
- Privacy
a) During your visit to the pages of www.FINESSE.COM.GR and in order to order products, but also to ensure the possibility of communicating with you in order to inform you about our new products, it is possible that you will be asked to declare information that concern you (name, occupation, e-mail address, etc.). Any personal data that you declare anywhere on the pages and services of the www.FINESSE.COM.GR website are intended exclusively for ensuring the operation of the respective service and may not be used by any third party, without complying with the provisions of N. 2472/97 on the protection against processing of personal data, as it applies from time to time.
b) The online store www.FINESSE.COM.GR operates in accordance with the applicable Greek and Community legislation and keeps your personal data securely for as long as you are registered in a service of www.FINESSE.COM.GR which is deleted after the termination of the business relationship in any way. The personal data you declare in the online store www.FINESSE.COM.GR is used exclusively by it or companies collaborating with it, for the purpose of supporting, promoting and executing the business relationship.
c) The data kept in the file may be communicated to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legislative provisions. The Customer has, within the framework of the telecommunications privacy legislation, the information and objection rights provided for in articles 11 to 13 of the law. 2472/1997
- Withdrawal/ Replacement/ Return of Products
Products purchased from www.FINESSE.COM.GR can be returned within fourteen (14) calendar days of receipt, in the event that they are problematic or different from what you ordered, or that you are not satisfied with.
The products must be returned in the packaging in which you received them and accompanied by the receipt in perfect condition. For hygiene reasons, returns on underwear, socks and pantyhose are not accepted.
In order to return your products, please contact FINESSE LINGERIE at the telephone number listed on the “Contact” page. As the case may be, it will be:
Problematic products: we will replace your products without any extra charges.
Δεν ικανοποιηθήκατε: Ο όρος δεν ισχύει για προϊόντα που έχουν γίνει ειδική παραγγελία από εσάς. If the product is in its original condition, with all legal documents, you will be credited with your money in full.
Order cancellation
For any cancellation of an order before shipping and delivery to a courier, you must contact us by quoting your Order Number.
Reimbursement of Returns
When the product is returned to Customer Service the cost of the order will be paid to the same account or credit or debit card with which you paid for your order. The value of the refund will be the same as the cost of the order you paid.
Money return
We must refund your money in full (including the shipping costs for your purchase) if you cancel or return your order within 14 days of the day of your request. The costs for returning the products to the store are borne by you.